The process started as is often the case with a series email messages back and forth. Rick first contacted me by email by sending a message at 1:21 AM on Monday, April 27th after checking on my FAQ’s page to see if what he wanted was doable.
His niece was getting married on Saturday, May the 16th. Rick wanted to receive the completed laser engraved hourglass no later than May 15th so that it could be gifted to Amber and Tyler on their wedding date May the 16th.
I replied to Rick later on Monday to let him know that if we worked together I would be able to meet his deadline. In his case FedEx Home delivery was a two day service meaning that I had to ship no later than Wednesday the 13th. That allowed only 18 calendar days from start to finish.
Early on the 13th Rick responded after receiving proofs of what the engraving would look like to me saying –
Hi Tom…
Yeah, it works for me. Looks good. Hope it turns out okay. Based on our conversation over the phone last evening I’m confident you won’t ship a product you’re not happy with. So once the engraving process is complete, if it looks good to you, is legible, and you’re happy with the way it turned out I’m sure I’ll be happy with it as well.
Later that afternoon I dropped the package off at FedEx with delivery scheduled two days later on Friday the 15th before 7:00 PM. I followed the package online and gave Rick a call when learned that it had been delivered.
Shortly before 8:00 that evening I received an email message from Rick –
Subject: A Home Run!
Hi Tom,
I love it! The engraving turned out beautifully! I’m sure the bride and groom are going to dig it as much as I do.
Thanks again, for completing the hourglass and getting it here in time.
Sincerely, Rick
Uncle Rick gave Amber and Tyler a Wedding Hourglass on their wedding day.
